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Terms and conditions

Stéphanie Signorell Interior Design
Bankgasse 8
CH-9000 St. Gallen

1. Scope of application

These General Terms and Conditions (hereinafter “GTC”) of the company Stéphanie Signorell Interior Design (hereinafter “SSID”) apply to all services and products of SSID. A customer is defined as any natural or legal person who maintains business relations with SSID. Deliveries are limited to the territory of Switzerland and the Principality of Liechtenstein. Any terms and conditions of the customer that conflict with or deviate from these GTC are not recognised unless SSID has expressly agreed to their validity in writing. The current and binding version of the GTC is published at Deviating conditions apply in connection with the special regulations in online trading regarding returns, right of cancellation or payment processing. These deviations are set out in section 15.

2. information about products and services

The information on products and services is compiled by SSID for the customer as clearly and customer-friendly as possible.  SSID always specifies a minimum warranty period of 2 years, as different products are included in one offer. As far as the manufacturer’s information is concerned (e.g. manufacturer’s warranty), the manufacturer’s own information is always decisive, which may also include longer periods but is not explicitly stated in the offer. SSID always endeavours to provide correct, up-to-date and clear information from the manufacturer, but cannot guarantee this.

3. price

Unless otherwise stated, all prices are exclusive of VAT, advance recycling fees and copyright levies. These additional costs are always shown separately and clearly, if applicable.

4. availability

SSID attaches great importance to carefully declaring the delivery conditions with times and indicating them as correctly as possible. However, delays in delivery may occur, particularly due to production or delivery bottlenecks. All information on delivery times is therefore without guarantee and may change at any time without notice. Delivery may also be completely impossible if a product can no longer be manufactured or delivered. In this case, a delivery impossibility (resolutory condition) occurs in accordance with Clause 5 of the GTC.

5. Conclusion of contract

Products, services and prices that are published at or have been prepared as an offer are deemed to be an offer. However, this offer is always subject to the (resolutory) condition of impossibility of delivery or incorrect pricing (on the part of the manufacturer or SSID). The contract is concluded as soon as the customer places an order by letter, online shop, shop, telephone or e-mail. SSID will then clarify whether the product is actually available or can be delivered. After this clarification, the customer receives an order confirmation (hereinafter referred to as the order confirmation) by e-mail or letter post to confirm the order. It indicates to the customer that the order placed has been recorded by SSID and that all details of the order have been clarified. This order confirmation serves to check the order and provide security for the customer. This order confirmation is the definitive purchase contract. Amendments to or cancellation of this GTC are regulated below in Section 8. This contract is subject to the manufacturer’s ability to deliver and does not relieve SSID in full if delivery is not possible. If delivery in accordance with clause 4 is impossible, the contract shall be cancelled immediately and automatically. The customer will be informed of this immediately. If the customer has already paid, this amount will be refunded. If no payment has yet been made, the customer shall be released from the obligation to pay. SSID is not obliged to make a replacement delivery as a result of such a cancellation of the contract. In the event of late delivery, the customer has no right to compensation, price reduction or cancellation of the contract.

6. Terms of payment

For new customers, SSID charges 100% of the order volume when the order is placed. Payment is due within 10 days of the invoice date. For existing customers, SSID charges 50% of the order volume when the order is placed. The remaining amount is due before delivery. Products delivered to the customer remain the property of SSID until the purchase price has been paid in full. The customer grants SSID the right to have a retention of title entered in the retention of title register.

7. Default of payment

If the customer does not fulfil his payment obligations in whole or in part, all outstanding amounts owed by the customer to SSID under any title shall become immediately due and payable and SSID may demand immediate payment and suspend further deliveries to the customer. In the case of a prepayment order, SSID may, at the earliest eight calendar days after SSID has unsuccessfully sent the customer a request for payment, automatically and without further notice terminate all affected contracts. SSID may charge an appropriate collection fee from the 1st reminder. SSID reserves the right to assign the claim to a debt collection agency.

8. Cancellation and termination of contract

Orders are binding in accordance with Clause 5 of the GTC and the customer is obliged to accept the service. Subsequent changes or cancellations at the customer’s request are possible within the framework of the current Swiss legal provisions on withdrawal or right of objection in contracts. This period is currently 7 days from the date of acceptance. The possibility of cancellation also depends on the product and the type of sales transaction. The current provisions of commercial law apply and will be checked and reported by SSID if necessary. If the customer does not take delivery of the products within two weeks despite the obligation to take delivery, SSID may terminate (cancel) the contract and charge the full amount of the handling costs. In the event of a delay in delivery of SSID ff. 4 of the GTC, the customer shall have the right of cancellation at the earliest 60 calendar days after the agreed delivery date. In the event of cancellation due to non-delivery, SSID will refund the customer any amounts already paid in advance.

9. Delivery costs

All deliveries within Switzerland and the Principality of Liechtenstein are specified on the order form with the type of delivery, assembly if necessary and costs. Special delivery conditions for complications or other possible additional costs that are not related to the order should be reported to SSID by the customer at an early stage so that these can be clarified in advance regarding costs and effort. Missing information may lead to time bottlenecks and associated further increased costs. In this case, the expenses will be recorded in writing and submitted as director’s hours. These expenses will be charged at standard hourly rates. SSID reserves the right to charge a small quantity surcharge depending on the order. This small quantity surcharge depends on the type, size and cost of the delivery. The small quantity surcharge is always listed separately for the customer in the quotation and the order confirmation.

10. customer’s duty of inspection

Upon receipt of the order confirmation, the customer is obliged to check the ordered goods for correctness. After 5 working days from the date of the order confirmation, the order confirmation is deemed to be correct and accepted as presented without a counter-report from the customer. The customer must immediately check delivered or collected products for correctness, completeness and integrity. Any defects must be reported to SSID as soon as they are recognised, but at the latest within 5 calendar days of receipt of the consignment/collection. The customer must keep the product in the condition in which it was delivered and must not put it into operation. Upon delivery by a logistics company, the customer confirms with his signature on the delivery note that there are no obvious defects in the product. Otherwise, he must indicate the defect on the delivery note. This does not apply to hidden defects.

11. exchange and return

There is no general entitlement to exchange and return. In the case of products which are the subject of a complaint but have no detectable defects or the defect is not covered by the manufacturer’s warranty, SSID may charge the customer for the costs of the inspection and any service costs incurred.

12. Warranty

The two-year minimum product warranty from the date of delivery always applies, whereby SSID has the choice of providing the product warranty by repair, replacement, cancellation or reduction. The product guarantee is only provided if there are no reasons for exclusion such as normal wear and tear, damage due to incorrect manipulation, tampering and manipulation as well as external circumstances such as damage caused by the elements, moisture, falling and impact damage, etc. If the manufacturer’s warranty extends beyond SSID’s warranty, SSID also grants this to its customers.

SSID works together with brand manufacturers who guarantee product continuity. The subsequent delivery guarantee is generally at least 5 years after the manufacturer’s market launch. If, in exceptional cases, a product is withdrawn from the range earlier by the manufacturer, SSID cannot be held liable, as SSID has no influence on the manufacturer’s business policy. The specified duration of the subsequent delivery guarantee serves as a guideline for the customer.

13. repair after expiry of the warranty period

SSID may charge the usual service costs for repairs after the warranty has expired. Well-trained service technicians are available from the manufacturer, which SSID will call on as customer contacts and inform the customer of the scope and type of service. Service calls are invoiced via SSID. 

14. Liability

Claims for damages against SSID and its auxiliary persons are, as far as legally permissible, fully excluded. Liability for indirect damage and consequential damage resulting from use, faulty performance or service failure is excluded. This exclusion of liability also applies to all types of direct and indirect damage (i.e. both personal injury and damage to property and pure financial loss) caused by incorrect or unprofessional assembly, installation, adjustment, maintenance or repair of the product by the customer. The company entrusted with the fulfilment of logistics services (e.g. on-site installations) is liable for defects, delays in performance and damage caused during the execution of logistics services.

15. Place of jurisdiction and applicable law

The place of jurisdiction is St. Gallen. The contract is subject to Swiss law. 

St. Gallen, January 2024

If you have additional questions concerning our terms and conditions, please feel free to contact us.
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